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PRINT-ON-DEMAND PRODUCTS (does not apply to comissioned work)

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@matea.lv.

What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@matea.lv!

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@matea.lv with photos of wrong/damaged items and we’ll sort that out for you.

We partner with these global carriers to give you the best shipping experience:

 

CUSTOM ORDERS

ORDER PROCESS

If you desire a particular item seen in my shop, the best way to order is through the online shop checkout.

However, my art is available in various forms and media, so you are welcome to contact me to discuss precisely what it is you'd like.

If you are interested in commissioning an original work, the best way to start is to contact me. I'll be happy to provide you with all the answers about the process, purchase options, shipping, etc.

For commissioned orders, it takes up to three weeks to produce a finished work. All commissioned orders contain your desired artwork in A4 size, safely stored in a gift box with Matea Art logo on it. Additionally, you will receive a digital version of your ordered art so that you can print it on any media - mugs, pillows, wall stickers, etc.

PAYMENTS

In total, you will have to make three payments for commissioned works.

50% upon order confirmation

25% upon final art presentation to you

25% upon order shipment

Payment options:

PayPal.com or Stripe.com

SHIPPING

Standard shipping is free for all commissioned orders worldwide. We will safely place the artwork in a close-packed gift box that will prevent the artwork from getting wrinkled. Standard shipping may take up to three weeks.

If you'd like to receive your order sooner, we offer also express delivery solutions. However, you will be charged extra for this service. Contact me for more details.

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